Today one of Tercera’s earliest investments, Terazo, a systems integrator and managed services firm that specializes in Twilio, announced its first acquisition and its expansion into Europe.
The company joining forces with Terazo is c20y. Based in Berlin, c20y has quickly become a go-to leader in cloud contact center integration services across Europe, working with large and mid-size customers to upgrade their communications channels and provide better customer experiences. Both Terazo and c20y are Twilio Gold consulting partners, with deep expertise in Twilio Flex and API-based platforms.
Combining these two firms gives global customers looking to modernize their call centers an independent alternative to the large global systems integrators (GSIs), and a more specialized, focused, nimble team that still has the global reach and breadth of capabilities large enterprises need.
(Raise your hand if you love giant global SIs… Bueller?)
As an investment firm that supports people-based businesses, we think it’s great to see two complementary companies and teams come together. It’s even better when the two companies’ most important ISV partner provides the introduction. Which is exactly what Twilio – one of Tercera’s Top 30 cloud ecosystems for partners – did.
As Twilio VP Thomas Spiegl puts it in Terazo’s press release on the news: “c20y is one of our most respected and trusted Twilio services partners in Europe, and Terazo has built a great Twilio services brand in North America. Partners like c20y and Terazo have had a huge impact in the successful deployments of Twilio Flex and other Twilio services that are changing how companies engage with their customers.”
Terazo has grown organically since 2016, landing on the Inc. 5000 list in both 2021 and 2022. Since our investment last May, Terazo has nearly doubled its team and expanded into Costa Rica as a near-shore delivery center. The c20y acquisition plants a European flag, adds deeper expertise in Twilio’s flagship Flex product, and adds India delivery capabilities to serve a broader customer base.
To support the acquisition, Tercera provided an additional financing round, not long after we first teamed with Twilio on Terazo’s $10 million Series A.
When you’re experiencing market momentum, it’s our job as an investor to remove obstacles and add oxygen. We know there will be opportunities (both foreseen and opportunistic) for our portfolio companies to expand into new markets, new segments, and new industries. And we’re excited to help Terazo capitalize on the opportunity they have ahead. The company is only just beginning!