The Third Wave builds on the progress of cloud computing over the last two decades. Companies, no longer new to the cloud, are finding new and innovative ways to create their own customer-centric, digital experiences using hundreds of different cloud building blocks.
Professional Services = customer success in the third wave
The Third Wave may be the biggest wave yet as companies accelerate their technology investments to meet the challenges brought on by the pandemic and the demands of a digital world. But digital transformation and customer success doesn't happen overnight. It requires people who have the insight, skills and proven knowledge to design, develop, implement, test and manage these experiences. Unfortunately, those skills are getting harder to find and keep.